Why is good customer service so remarkable?

We are away on our first family holiday. All packed up and ready to go we set off to Costa del Somerset and made it all the way to, ahem, Newport before the air con system on our 5-week old car failed. Again. In the 5 weeks we have had this car, it has been back to the dealership 3 times, and for a week of those 5 it has holidayed with their service team in an attempt to get it fixed. Call me a fuss-pot, but I don’t think it’s unreasonable to expect cold air to come out of the vents when its 25 degrees outside. Continue reading →